After every walk-through you receive notes and timestamped photographs in your portal. The words below show how those notes read: specific, unexcited, and limited to what was in front of us. A real report names your rooms and shows that day’s photographs. This one does not.
Owners tell us the report is what lets them stay where they are. You should be able to read it on a phone between other things and know whether the house needs a decision. If it does not, the note is short on purpose. Length is not a sign that we looked harder.
How to read one
Start with the overall line. It answers the only question that matters first: did anything on the agreed route need you today? Then read the rooms. Each line is a condition, not a mood. “Under-sink cabinet dry” means we looked there and it was dry. It does not mean we opened every drawer in the house, and it does not mean a plumber has serviced the drain. The standard, borrowed from the National Home Watch Association’s own definition, is a visual look for obvious issues.
Photographs sit next to the lines they belong to, with the time they were taken. They are how you see the stain, the gate, or the pan without our adjectives in the way. If a picture and a sentence ever seemed to disagree, believe the picture and write to us. The portal also keeps messages, so that question stays with the house rather than in a forgotten inbox.
What a report will not do
It will not invent a repair, a price, or a story about how the house felt. It will not include another owner’s property, a testimonial, or a count of homes we watch. It will not call a visual visit a mechanical service. When something needs a licensed trade, the note says what we saw and stops there, unless you have asked us to meet a vendor. That meeting is concierge time, at the published hourly rate, rather than a line quietly added to the monthly plan.
It also will not arrive as a surprise about the calendar. You know the cadence because you chose it. Weekly is four visits a month. Twice monthly is two. Both include this kind of report every time, for a house up to 3,000 square feet. The figures are on the pricing page. While you are in residence, the visits pause, and so do these notes. An empty report is not a missed visit. It is a week you were home.
Sample illustration, not a client property
Visit
Sample residence, Napa Valley. Not an address we watch.
Scheduled walk-through while the owner is away.
No item on the agreed route needed attention today.
What we looked at
Gate latched. Nothing stacked against the front of the house. The entry read as it did on the previous sample note.
Under-sink cabinet dry. No new stain at the ceiling. Disposal and refrigerator as left.
Supply lines dry. Toilets quiet. No soft flooring at the tub.
HVAC in the state requested for an empty house. Water-heater pan dry. No scorch or drip at the unit.
Yard in the condition agreed. Gutters holding no obvious debris on this visit. Hose bib at the side yard closed.
Notes we would have called about
None on this sample visit. In a real report, anything that should not wait is named here, with a photograph, and you hear from us the same day rather than discovering it only in the portal.
Photographs
A real report attaches timestamped photographs of the points above, taken that day at the house. We have not used a stock photograph here, so this sample cannot be mistaken for someone’s home.
What the portal holds besides the notes
Messages with us, a history of visits and vendors, and documents you have asked us to keep with the house. The portal is part of the service, not a separate subscription. You can see how a relationship gets there on the how it works page, and what the route covers on the walk-through page.